Product information
State the product, exact version, operating system, CPU architecture, installation method, and whether the problem is local, server, distributed, or cloud-related.
Help us reproduce the issue
What to include in your support request
Commands and expected result
Include the smallest command, SQL statement, API call, ICPP script, or configuration that reproduces the issue and describe the expected behavior.
Actual result and diagnostics
Include the complete error text, exit code, relevant trace stages, and a short redacted log excerpt. Explain whether the problem happens every time.
Minimal sample
Attach a small test case containing no confidential records or credentials. For database issues, include only the minimum schema and sample rows needed.
Protect secrets and customer information
Remove passwords, API keys, access tokens, biometric data, personal information, confidential database records, and proprietary customer material before sending diagnostics or attachments.